Renaissance Atlanta Airport Gateway Hotel Review

College Park, GA

06-4-2024

mid-scale Hotel

2 Double | Room 516

Bottom Line

What we loved

The hotel was built in 2017 and is still in good condition considering the high transient occupation.
The room is spacious with a desk, a seating area & a small armchair with laptop tray.
Free access to the airport via the nearby sky train.
Premium wifi, once connected, was fast. Was able to have several Zoom meetings in the room with no issues.
SmartTV worked ok, the remote was sluggish & it frequently & randomly would sign out of YouTube.
The room had ample outlets.
The AC unit worked well & the room was cold.
The hotel has ample seating in the lobby. The ambiance is very modern & we liked the overall aesthics.

What we did not like

Walls are thin, you can hear everything in the hallways & we could clearly hear the TV of the person in the connecting room.
We arrived close to midnight & the check-in gentleman, while polite & jovial, was doing the bare minimum. He told us incorrect information about the package we purchased & only went to ask someone else for confirmation after I asked follow up questions. He did not tell us where the gym was, how to access the wifi, or the restaurant hours. It was "welcome & here are your keys".
We were charged $45 for parking however we did not have a car. We surmise the parking check box was left on in our folio during check-in. We alerted the hotel to the error on day 2 and they removed the charges, however on day 3 we were charged $45 again.
We booked a rate with $25 F&B credit. When we checked-in the sole restaurant available for the credit was closed. Even after speaking with several different front desk agents over the course of 3 days about how to use our 1st day credit, we were unable to use.
Being an airport hotel, there were not that many (good) restaurants within walking distance.
The curtains in our room had stains on them & the curtains do overlap enough to keep out the morning sun.
View is of the parking lot and there is a train that comes through once a day that is quite loud.
No key card needed to access or move the elevator. The "5" floor button was rubbed off in the one (of two) elevator that seemed to be working.
The innerspring mattress had a sink in it & I had to rotate the mattress to get a good night's sleep. The 4 pillows provided were all the same & the too soft.
The Marriott Titanium lounge is small & does not open on the weekends.